Q: Do I have to create an account to place an order?
A: Yes, it is to ensure that we are able to track your order and parcel accurately for any return and refund cases as well.
Q: How can I place order?
A: You can look through our collections and product catalogues, add your selected items into the cart, and proceed to checkout.
You will be redirected to a payment gateway. After placing an order, you will get a confirmation email and shipping updates via email & see your order progress in your account, under "Orders"!
Q: Can I amend or cancel my order after checkout?
A: Unfortunately, orders cannot be amended or cancelled once submitted. We begin processing orders immediately to ensure timely fulfilment, and changes are not supported once the order is confirmed.
Q: Where do I apply the discount code?
A: Only 1 discount code can be applied per order (unless specified as stackable). Please ensure that the code is successfully applied before completing payment.
If you run into any issues with discount code application, feel free to contact us!
Q: Can Farm Fresh ship internationally?
A: Unfortunately, we currently only ship within Malaysia for the time being.
Q: What are your return & refund policy?
A: You may return your parcel within 14 days if found that the product is damaged or have received the wrong product. We will send you a replacement parcel! Do reach out to us via our contact form or any Customer Service Channels to arrange for replacement.
Q: What are the available payment methods?
A: We accept Visa, Mastercard, FPX, eWallets & DuitNow QR!